You don't choose to have a vehicle accident but you do have
the right to choose who will repair your vehicle.
Insurance companies will encourage their customers to use their own
network of repairers purely to keep their own costs down.
This means your vehicle may be repaired by a non-Manufacturer
It is highly advised to use manufacturer approved repairers and not
necessarily insurance approved. Only repairers approved, accredited or
recommended by the vehicle manufacturer have access to training,
approved equipment and tooling, repair methods and data that are critical
in returning the vehicle to the exacting and original specification.
Your right to choose who repairs your vehicle was confirmed by a directive
from the Office of Fair Trading issued in 1993, so we would encourage that
you to contact a manufacturer approved repairer to handle your claim.
Carstar Automotive are approved, accredited or recommended by the following Manufacturers: -
Aston Martin, Ferrari, Porsche, Maserati, Bentley, McLaren,
Range Rover, Jaguar, Mercedes, Audi, VW, Alfa Romeo, Lotus
Call one of our customer service team who will guide
you through the whole process, and, in non-fault cases provide a like for like replacement vehicle.